At Cool Dose, we are committed to safeguarding and preserving the privacy of our visitors. This policy explains what happens to any personal data that you provide to us, or that we collect from you, and how we keep it secure.
Samy Health Ltd (under the trading name of Cool Dose) knows that you care how information about you is used and shared, and we appreciate your trust in us to do that carefully and sensibly.
Samy Health Ltd (company number SC782622, trading as Cool Dose) is the data controller responsible for your personal data. Our registered office is at Samy Health Ltd, 168 Bath Street, Glasgow, G2 4TP.
Our Data Protection Leader is Yasir Jamil, who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions, including any requests to exercise your legal rights, please contact us at hello@cooldose.co.uk or by telephone on 020 3037 8512.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
This policy was last updated in June 2026 and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
• Identity Data: first name, last name, date of birth and gender.
• Contact Data: delivery address, email address and telephone number.
• Financial Data: bank account, payment records and payment card details.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data is not personal data as it does not directly or indirectly reveal your identity.
We use different methods to collect data from and about you, including:
• Automated technologies: when you visit our website, we automatically collect information about your use of our site, including details of your visits such as pages viewed and the resources that you access.
• Direct interactions: you may give us your data by filling in forms, registering, subscribing, making payments, or by corresponding with us.
We use cookies on this website. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We use your information to enable us to provide our services to you, comply with regulatory requirements, communicate with you regarding your orders, inform you of changes to our website or services, maintain our records, and track and analyse activity on our website.
We will only contact you for marketing purposes where you have given us your express consent to do so. Where you have consented, we may use your information to provide you with information you have requested, information about products and services that may be of interest to you, and, where agreed, information from selected third parties.
You can ask us to stop sending you marketing messages at any time by emailing hello@cooldose.co.uk.
We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish us to explain how the processing for the new purpose is compatible with the original purpose, please contact us.
We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Sending information via the internet is not totally secure, and sending such information is entirely at your own risk.
We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If we determine that it is necessary to keep your data for longer than this, we will confirm this to you in writing.
We may share your data with our staff, third-party couriers (who receive your name, postal address and phone or email only), analytics and search engine providers, and credit reference agencies.
On occasion we include links to third-party websites, plug-ins and applications on this website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or policies.
Under certain circumstances you have rights under data protection laws in relation to your personal data, including the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data, including for direct marketing purposes.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please email hello@cooldose.co.uk or call us on 020 3037 8512.
You will not have to pay a fee to access your data, or to exercise any of the other rights set out above. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your data, or to exercise any of your other rights.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests; in that case, we will notify you and keep you updated.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@cooldose.co.uk or write to us at:
Samy Health Ltd, 168 Bath Street, Glasgow, G2 4TP