Find answers about returns, your account, discount codes, and how to reach the CoolDose team all in one place.
Our travel cases are designed to help keep pens cool for up to 12 hours with the included cooling pack, depending on ambient temperature and how often the case is opened.
Log in to your CoolDose account, find your order, and click "Return item". Select the reason and confirm. You'll get a prepaid label emailed within 2 hours.
⚡ Takes 2 minutesPack the item securely in its original packaging if possible. Drop it at any Royal Mail or Evri collection point using your prepaid label. No printer? Use a QR code at the post office.
📦 Prepaid label includedOnce we receive your return, we'll process your refund within 10 business days. Funds are returned to your original payment method.
💸 Refund in 10 business daysLog into your CoolDose dashboard to update saved addresses, contact information, and checkout preferences before your next order.
Open dashboard →If you can't sign in, use the forgot password link on the login page. We'll send a reset email so you can get back into your account quickly.
Go to login →Your account keeps a record of previous purchases, so you can review what you ordered and reorder the essentials you use most.
View order history →If something looks wrong in your profile or you're locked out, email our team and we'll help sort it out as fast as possible.
Email support →Sign in and head to your dashboard. Your unique referral link is on the Referrals page — copy it or share it directly to WhatsApp, email or SMS.
🔗 One-tap shareAnyone who lands on the site through your link automatically gets £5 off their first order at checkout. No code to remember, no fine print.
🎁 Auto-appliedOnce your friend's order ships, £5 credit lands in your CoolDose account. Stack as many as you like — credit applies automatically on your next purchase.
💸 No cap on referralsSend us a message and we'll reply within 2 hours on weekdays.
We'll get back to you within 2 hours on weekdays.